Privacy Policy

This Privacy Policy explains how PL Group Holdings Pty Ltd ABN 27 126 963 353, trading as PL Group Advisory, collects, uses, stores, and discloses personal information. It applies to this website, enquiry forms, client communications, and related advisory, software, AI, and marketing services.

We are based in Australia and aim to handle personal information consistently with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles, and other applicable privacy and data protection laws where they apply to our activities.

Information We Collect

We may collect personal information that you provide directly to us, including your name, email address, phone number, company or organisation, role, service interests, project details, messages, billing information, and any other information you choose to provide.

We may also collect technical and usage information when you visit this website, including IP address, browser type, device information, pages visited, referral information, approximate location, form submission metadata, and information used to detect spam, fraud, or security issues.

Sensitive Information

Please do not send sensitive information through the website form unless we specifically request it. Sensitive information may include health information, government identifiers, financial account details, racial or ethnic origin, political opinions, religious beliefs, union membership, biometric information, or criminal record information. If you provide sensitive information to us, you consent to us handling it for the purpose for which it was provided and as otherwise permitted by law.

How We Use Information

We use personal information to respond to enquiries, provide proposals, deliver services, manage client relationships, operate and improve our website and services, communicate with you, administer contracts and billing, keep business records, comply with legal obligations, protect our rights, and prevent misuse, spam, fraud, or security incidents.

We may use your contact details to send service-related communications and, where permitted by law, occasional marketing or business updates. You can opt out of marketing communications at any time by contacting us.

Service Providers

We may disclose personal information to trusted third parties who help us operate our business, including website hosts, form handling providers, email providers, cloud storage providers, analytics providers, CRM systems, payment providers, professional advisers, contractors, and technology vendors.

Form submissions may be processed by our website hosting or form handling provider so the enquiry can be delivered to enquiries@plgroup.com.au.

Overseas Disclosure

Some of our service providers may store or process information outside Australia, including in countries such as the United States, the United Kingdom, Singapore, New Zealand, Canada, or member states of the European Economic Area. Where we disclose information overseas, we take reasonable steps designed to protect that information in accordance with applicable privacy laws.

Cookies and Analytics

This website may use cookies, similar technologies, server logs, or analytics tools to operate the site, understand usage, improve performance, and protect against abuse. You can control cookies through your browser settings, although disabling cookies may affect some website functionality.

Security

We take reasonable technical, organisational, and administrative steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Retention

We keep personal information for as long as reasonably needed for the purposes described in this policy, including to respond to enquiries, provide services, maintain records, resolve disputes, comply with legal obligations, and protect our legitimate business interests. When information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it.

Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading. We may need to verify your identity before responding, and we may refuse a request where permitted by law.

International Visitors

If you access this website from outside Australia, you acknowledge that your information may be processed in Australia and other countries where our service providers operate. If laws such as the GDPR or UK GDPR apply to your information, you may have additional rights, including rights to access, correction, deletion, restriction, objection, portability, and withdrawal of consent, subject to lawful exceptions.

Complaints

If you have a privacy concern, please contact us first so we can try to resolve it. We will review your complaint and respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner or another relevant privacy regulator.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the website or our services after an update means the updated policy applies from that date.

Contact

For privacy questions, access or correction requests, complaints, or notices, contact PL Group Holdings Pty Ltd at enquiries@plgroup.com.au.

This policy is provided as a general privacy notice for publication. It should be reviewed by a qualified lawyer if you need advice on specific legal obligations, regulated industries, overseas operations, or client data processing arrangements.

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